In most cases “office
furniture” is shipped using more than one carton from the factory to your
location. Manufacturers use a variety of
freight companies and carriers with whom they have established relationships.
We call these freight companies “Common Carriers”. Shipping
standards and policies for the freight industry are quite different from that
of “Parcel” delivery services such as UPS
and FedEx. Parcels are generally
smaller, lighter weight, boxes. The
maximum weight for most parcels is about 65 pounds. Office furniture typically weighs more, the
cartons are usually larger, and these shipments are performed by freight companies
using “common carriers”.
When a “common carrier” freight truck delivers your
shipment, they will only deliver to a street address – not to a particular
office or suite within your building unless prior arrangements are made. The
driver will park his truck in an accessible location, open the rear door, move
your cartons to the rear of the truck and his job is complete. Additional services such as inside delivery
must be requested and paid for prior to delivery if needed.
Made-to-order, special order, and custom orders are not
Truck deliveries DO
NOT include “inside delivery”. This is considered an extended service.
Our FREE freight policy
includes “tail-gate” or "curbside" delivery (the driver will bring your cartons to the rear
of the truck, but will not assist you with bringing the items inside…this is
due to increased liability on the part of the freight company). Our FREE
freight policy also includes delivery to facilities that are equipped with a
standard 4’ height dock and curbside delivery.
It is the responsibility of the receiving party to offload
If your facility does not have a 4’ high receiving dock or a
fork lift and your freight is too heavy to physically lift items off the truck,
then you may want to consider an optional LIFT
LIFT GATES are
mechanical devices which are attached to the back of specially equipped trucks.
They allow the driver to lower your shipment to ground level for an additional
fee. We would be happy
to provide a quotation for LIFT GATE service prior
to placing your order.
After the freight is removed from the truck, it still needs
to be carried inside, which is again the responsibility of the receiving
party. The truck driver can perform an
optional “INSIDE DELIVERY” service
to the “LOBBY OF YOUR BUILDING” for
an additional cost.
When we provide a quotation for “Inside Delivery” services,
the driver must be able to use a pallet jack to move the freight. This means the route to your facility must
provide adequate space to accommodate the width of a pallet jack and the cartons
on the pallet.
Truck drivers WILL NOT carry your
cartons up stairs under any circumstances due to liability. Any special delivery requests MUST BE discussed and planned for prior to delivery.
If your office location is on a floor other than the ground
floor, an elevator of adequate size is required. We would be happy to provide a quotation for “ABOVE
GROUND FLOOR DELIVERY SERVICE” prior to placing your order. A designated freight elevator is preferred,
but we can utilize a passenger elevator if exclusive use is permitted. Freight cartons can often be quite large so
we recommend verifying your elevator dimensions to determine if the size is
Which May Apply:
$200.00 delivery surcharge for zip codes in remote locations
(call us for details).
$50.00 delivery surcharge for zip codes beginning with 100
through 104, and 110 through 116 (Areas include Manhattan, Bronx, Staten
Island, Brooklyn, Queens, and Western Nassau County)
$50.00 surcharge for refusal prior to actual delivery.
Carriers reserve the right to charge the normal delivery
rate for shipment refusal at the expense
of the customer.
Storage charges after 15 days will be invoiced at $25.00
per/day at the expense of the customer.
Additional residential delivery fees may apply for certain
items; this cost varies by manufacturer and we will provide you with advance
notice if charges are applicable.
Basic tools are required to assemble most office furniture and
office chairs. Generally, you'll need a screw driver and possibly a
hammer. If assembly is required, instructions will be provided. In most
cases disposable tools will ship with the product.
If you need a professional to assist you with receiving,
assembly, or installation we would be happy to recommend a reputable installer,
however our company does not typically arrange these services on a 3rd
party basis due to liability.
If an item needs to be returned, restocking fees and freight
charges may apply. These fees vary by manufacturer. Return freight charges almost always apply
and restocking fees generally range from 25-35%. If you have any concerns or
doubts regarding fabrics, finishes, or matching, please request FREE
color samples prior to placing your order.
DO NOT sign the shipping receipt prior to full and careful
receipt of your shipment, carefully inspect the packaging and notate ANY carton
damage directly on the receiving documentation and/or bill of lading. Note any observation of rough handling on the
delivery receipt. If you notice cartons
are dented or show evidence that other freight was stacked on top of it, make
on note of this on the receiving documents; this
helps us to insure a positive outcome regarding any potential freight claim
that may develop.
W If you have the ability to take a picture of the damage, please do so. A cell phone picture is acceptable. Take a picture of the box or pallet where rough handling occurred and try to take detailed pictures of any dented, pierced, or creased cartons of any kind.
If there is obvious damage to any product, reject that
item. Accept other items that do not
If your furniture is damaged or incomplete, we will do
everything possible to help you.
Often, the manufacturers wish to be contacted directly. Our
manufacturers usually handle part replacements directly. There will be a note
in the literature that comes with your furniture that will direct you as to who
to contact in the event additional parts are needed. If you have questions, please
call us at (800) 867-1411 or email firstname.lastname@example.org.
It is extremely important to follow these steps
closely. Failure to follow this process
could result in rejection or disqualification of any subsequent freight
claim. Good notation and pictures help
to legitimize and expedite any freight claim which may arise.
If the freight has been accepted and damage is found after
receipt, there is still the possibility that we could file a “concealed damage
claim”. If this occurs, send us an email
with the details and description of the damage, along with pictures to verify
Concealed freight claims MUST be filed within 7 days of
receipt of shipment; NO EXCEPTIONS… these terms are universal and are
established by the freight carrier and associated product manufacturers.
Remember, honoring of concealed damage claims is at the sole
discretion of the individual freight carrier; we make no expressed or implied guarantees
regarding replacement for concealed damage.
Common Shipping Questions
How will my furniture be delivered?
Method of shipment may vary depending upon the size of the item(s) being ordered. Product dimensions and specifications are available on each product page. Please call us at toll free at (800) 867-1411 with any delivery questions or special needs and we will do our best to accommodate you.
UPS and FedEx deliveries to commercial businesses will be brought inside your building. If you require additional services, please call (800) 867-1411 and we will do our best to accommodate you.
Loading Dock or Common Carrier Deliveries: For business address deliveries; your order will ship tailgate delivery, meaning the furniture will be delivered to your dock, or, if there is no delivery dock at your business, customer assistance will be required to take the product off the truck. If you need inside delivery or have special needs, please specify this in the shipping instructions/order comments area at time of checkout or call us at (800) 867-1411 to confirm prior to delivery. Additional charges may apply for additional delivery services.
For Home Office/Residential Address Deliveries; you will be asked if you “Accept Curbside/Loading Dock Shipping”. The term “curbside” means the same as “tailgate” delivery. Orders with smaller packages will be shipped via tailgate or curbside delivery method, the most economical method of delivery. On tailgate/curbside deliveries, customer assistance will be required to take the product off the truck. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
If you need additional services such as stair carries or assembly, or have any questions about your delivery, please complete the shipping instructions/order comments section during checkout or call us at (800) 867-1411 to discuss. Additional charges may apply for additional delivery services.
If I am not able to receive a delivery, will OfficeAnything.com leave the merchandise at my door or in a location that I specify?
Most office furniture shipping via UPS or FedEx Ground will typically be left at your door if you are not there at the time of delivery. However, common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them. Additional charges may apply for advance carrier call notifications.
May I request a specific delivery date?
We will do our best to schedule delivery around your individual needs. Please make your delivery request as soon as possible. However, because delivery times are scheduled at the discretion of our carriers, we cannot accept guarantee specific delivery times.
When will my order ship?
Most products on our site will be shipped within 2 to 3 business days of purchase. Extended lead times may occur with custom seating and furniture orders. If you would like an approximate lead time on a product before ordering, please feel free to contact us directly at (800) 867-1411.
After the Sale Information
How do I assemble my product?
Basic tools are required to assemble most office furniture and office chairs. Generally, you'll need a screw driver and possibly a hammer. If assembly is required, instructions will be provided. In most cases disposable tools will ship with the product.
Do you have instructions for assembling the item?
Instructions will come with the item. If you have any questions call our Customer Service Specialists at (800) 867-1411 for assistance.
Is professional assembly available?
Yes. We work with assembly firms every day throughout the United States. Please call (800) 867-1411 and an Inside Sales representative will assist you coordinating assembly/installation.
What is the cancellation policy?
If we are able to cancel your order before it is manufactured and/or shipped, there is no charge for order cancellation. If the product has already been shipped, you will be responsible for all shipping charges to and from the factory. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call (800) 867-1411 and one of our Customer Service representatives will assess the situation. If possible, we will provide return authorization. Do not return ship any item without authorization.
What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply. These vary from manufacturer to manufacturer. Please call (800) 867-1411 and a Customer Service representative will be happy to assist you. If you have any concerns or doubts regarding color matching, please request FREE color samples prior to placing your order. To view our full return policy please click here
What should I do if something is wrong with my furniture? (Damaged/missing part)?
We make every effort to exclusively represent quality brands and deliver your new furniture in perfect condition. IMPORTANT…Upon receipt of your shipment, carefully inspect the packaging and notate ANY carton damage directly on the receiving documentation and/or bill of lading. If your furniture is damaged or incomplete, we will do everything we can to help you. Often, the manufacturer wishes to be contacted directly. Our manufacturers usually handle part replacements directly. There will be a note in the literature that comes with your furniture that will direct you as to who to contact in the event additional parts are needed. If this information is not available or if you have any questions, please call us at (800) 867-1411 or email email@example.com.
Who do I contact about billing questions?
Please call (800) 867-1411 or email firstname.lastname@example.org .
What is our satisfaction guarantee?
We are committed to providing you the most complete selection of quality office furniture available at the lowest possible cost with free shipping. We will always treat you with trust and respect. You will be assisted by the most helpful product experts in the business. We stand behind everything we sell at OfficeAnything.com. We pledge to provide you with outstanding customer care, and the absolute best online shopping experience available. We take great care to insure that your purchasing experience is everything you’ve grown to expect. We believe in earning your trust every day by providing expert service before and after the sale. We take pride in offering an unparalleled selection, unsurpassed product knowledge, prompt courteous customer care, and fast FREE delivery. Our goal is to provide the most simple, enjoyable, and affordable office furniture solutions online.
What is our low price guarantee?
We do our best to ensure that our prices are the lowest available anywhere. We consistently evaluate our pricing to insure you receive the best possible overall value. When comparing our pricing with other online retailers, please make sure you compare the total price (which includes the price of the item, all related shipping costs, and applicable taxes) and order processing time. If you are able to find a lower total cost than OfficeAnything.com, please let us know. We'll make every effort to match any advertised cost at the time of your purchase. We strive to offer top quality brands and value, along with great selection, great service, and great pricing.