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Shipping Policy
What is your shipping & delivery policy?
We currently ship office furniture and office chairs to the entire continental United States (all 50 States, including the District of Columbia and US Territories). If you require assistance regarding shipments to an APO or international address, please contact us for a quotation. Please call us toll free at (800) 867-1411 prior to ordering for additional information regarding delivery premiums; lift gates, inside deliveries, or special assistance. Additional delivery premiums will be applied for shipments to U.S Territories, Hawaii, and Alaska. For your own protection, we currently do not deliver to PO boxes; packages must be inspected upon receipt by parties assuming responsibility for receipt of merchandise.
How will my furniture be delivered?
Method of shipment may vary depending upon the size of the item(s) being ordered. Product dimensions and specifications are available on each product page. Please call us at toll free at (800) 867-1411 with any delivery questions or special needs and we will do our best to accommodate you.
UPS and FedEx deliveries to commercial businesses will be brought inside your building. If you require additional services, please call (800) 867-1411 and we will do our best to accommodate you.
Loading Dock or Common Carrier Deliveries: For business address deliveries; your order will ship tailgate delivery, meaning the furniture will be delivered to your dock, or, if there is no delivery dock at your business, customer assistance will be required to take the product off the truck. If you need inside delivery or have special needs, please specify this in the shipping instructions/order comments area at time of checkout or call us at (800) 867-1411 to confirm prior to delivery. Additional charges may apply for additional delivery services.
For Home Office/Residential Address Deliveries; you will be asked if you “Accept Curbside/Loading Dock Shipping”. The term “curbside” means the same as “tailgate” delivery. Orders with smaller packages will be shipped via tailgate or curbside delivery method, the most economical method of delivery. On tailgate/curbside deliveries, customer assistance will be required to take the product off the truck. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
If you need additional services such as stair carries or assembly, or have any questions about your delivery, please complete the shipping instructions/order comments section during checkout or call us at (800) 867-1411 to discuss. Additional charges may apply for additional delivery services.
If I am not able to receive a delivery, will OfficeAnything.com leave the merchandise at my door or in a location that I specify?
Most office furniture shipping via UPS or FedEx Ground will typically be left at your door if you are not there at the time of delivery. However, common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them. Additional charges may apply for advance carrier call notifications.
May I request a morning delivery?
Because delivery times are scheduled at the discretion of our carriers, we cannot accept requests for specific delivery times.
When will my order ship?
Most products on our site will be delivered to you in 1-2 weeks. Expected delivery times are indicated on the product page for each of the items on our website.
Is it possible to receive my product faster than 1-2 weeks?
Expedited 2-3 day deliveries are available in many areas. Most of our in-stock or inventoried merchandise is available for delivery faster than 1-2 weeks if specified at check out. Call our delivery specialists at (800) 867-1411 for pricing and availability.
After the Sale Information
How do I assemble my product?
Basic tools are required to assemble most office furniture and office chairs. Generally, you'll need a screw driver and possibly a hammer. If assembly is required, instructions will be provided and in most cases disposable tools will ship with the product.
Do you have instructions for assembling the item?
Instructions will come with the item. If you have any questions call our Customer Service Specialists at (800) 867-1411 for assistance.
Is professional assembly available?
Yes. We work with assembly firms every day throughout the United States. Please call (800) 867-1411 and an Inside Sales representative will assist you with how to coordinate assembly/installation.
What is the cancellation policy?
If we are able to cancel your order before it is manufactured and/or shipped, there is no charge for order cancellation. If the product has already been shipped, you will be responsible for all shipping charges to and from the factory. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call (800) 867-1411 and one of our Customer Service representatives will assess the situation and, if need be, issue a return authorization. Do not return ship any item without authorization or it may be refused by the manufacturer which could increase the return shipping cost.
What is the return policy?
If an item needs to be returned, restocking fees and freight charges may apply. These vary from manufacturer to manufacturer. Please call (800) 867-1411 and a Customer Service representative will be happy to assist you. If you have any concerns or doubts regarding color matching, please request FREE color samples prior to placing your order. To view our full return policy please click here
What should I do if something is wrong with my furniture? (Damaged/missing part)?
We make every effort to exclusively represent quality brands and deliver your new furniture in perfect condition. IMPORTANT…Upon receipt of your shipment, carefully inspect the packaging and notate ANY carton damage directly on the receiving documentation and/or bill of lading. If your furniture is damaged or incomplete, we will do everything we can to help you. Often the manufacturer wishes to be contacted directly. Our manufacturers usually handle part replacements directly. There will be a note in the literature that comes with your furniture that will direct you as to who to contact in the event additional parts are needed. If this information is not available or if you have any questions, please call us at (800) 867-1411 or send us an email at infopro@comcast.net.
Who do I contact about billing questions?
Please call (800) 867-1411 or send us an email us at nicki@officeanything.com and a Customer Service representative will promptly assist you.
What is our satisfaction guarantee?
We are committed to providing you the most complete selection of quality office furniture available anywhere at the lowest possible cost, including FREE delivery. We will always treat you with trust and respect and you will be assisted by the most helpful product experts in the business. We stand behind everything we sell at Office Anything.com, and pledge to provide you with outstanding customer care and the absolute best online shopping experience available on the web. We take great care to insure that your purchasing experience is everything you’ve grown to expect from a trusted retailer. We believe we have to earn that trust every day by providing expert service before and after the sale. We’ve made certain that we’re your best option and we’ll continue to earn your business every day. We take pride in offering an unparalleled selection, unsurpassed product knowledge, prompt courteous customer care, and fast FREE delivery. If we are fortunate enough to earn your business, we will do everything possible to make sure this is the best online retail experience you’ll ever have.
What is our low price guarantee?
We do our best every day to ensure that our prices are the lowest available anywhere. We consistently evaluate our pricing to insure you receive the best possible overall value. When comparing our pricing with other online retailers, please make sure you compare the total price (which includes the price of the item, all related shipping costs, and applicable taxes) and order processing time. We’d be amazed if you were able to find a lower total cost than OfficeAnything.com, but please let us know if you do. We'll make every effort to match any advertised available cost at the time of your purchase. We strive to offer you the best value, which means offering you great products, great selection, great service, and great pricing. At Office Anything.com, you won’t have to settle for anything less. | 